Cancellation and Refund Policy

The selected rate plan, its version and the exact cancellation deadline shown during checkout are stored with the booking. Those booking-specific terms control over a later generic website change.

All deadline calculations use Europe/Vienna local time, including daylight-saving changes. The booking details page displays the authoritative deadline and current cancellation eligibility.

A Flexible booking may be voluntarily cancelled through the available customer or guest booking flow before the exact displayed deadline. An eligible cancellation provides full financial remediation for the booking amount.

If the amount is only authorized, RentCars24 requests release of the full authorization. If it has been captured, RentCars24 requests a refund of the remaining captured amount. A previously completed partial refund is taken into account so that the total remediation does not exceed the booking amount.

After the deadline, customer self-cancellation is no longer available under the Flexible plan. The customer should contact RentCars24 regarding exceptional circumstances; mandatory statutory claims remain unaffected.

The Non-refundable rate is a discounted rate under which voluntary customer cancellation is not permitted and does not create a contractual refund entitlement.

This restriction does not apply when RentCars24 rejects or cancels the booking, cannot provide the agreed service, or when mandatory law gives the customer a remedy that cannot be excluded.

• Sign in and open the booking, or use the secure one-time guest access link sent to the booking email address.
• Review the displayed eligibility, exact deadline and expected financial result before confirming.
• Submit the cancellation once. The server rechecks the rate-plan snapshot, time, booking status and payment state before applying it.
• Keep the cancellation email and booking-page status as evidence of the result.

If RentCars24 rejects a pending reservation or cancels because it cannot fulfil the rental, the vehicle is unavailable, an operational failure occurs, or payment/security remediation is required, full financial remediation applies regardless of the selected customer rate.

An uncaptured authorization is released. A captured amount is refunded up to the remaining unrefunded booking total. The customer receives a message stating the reason category and financial status.

An authorization release is not a refund because the money was not finally captured by RentCars24. The customer’s bank may continue to display a pending amount until it processes the release.

A refund applies after funds were captured. RentCars24 submits the refund to Stripe; the card network and issuing bank determine when the credit becomes visible. The booking page distinguishes pending and completed financial states.

Refunds are sent to the original payment method in the original booking currency unless mandatory law or the payment provider requires another method. RentCars24 does not refund more than the remaining captured booking amount.

A confirmed and fully paid booking may be offered an extension only when the request is created at least 30 minutes before its exact pickup time, using the same vehicle and locations, subject to availability and successful payment of the displayed additional amount. The extension does not take effect until payment is confirmed. Shortening and other date, vehicle or location changes are not provided.

After pickup, extensions and customer cancellation are unavailable through this service. The confirmed return time remains binding. Early return does not currently produce an automatic prorated refund.

A customer who does not collect the vehicle at the agreed time and has not agreed a late arrival with RentCars24 is treated as a no-show. A no-show after the applicable cancellation deadline does not create an automatic refund entitlement; mandatory statutory remedies remain unaffected.

A late return may be agreed only by contacting RentCars24 at least 12 hours before the confirmed return time. Any agreed additional rental amount must be communicated before the extension is accepted. Without express confirmation, the original return time remains binding.

When an extended booking is cancelled with a refund entitlement, the original payment and separate extension payment are refunded separately to their respective original payment methods. Bank settlement times may differ between those transactions.

EU consumer law provides an exception from the ordinary distance-contract withdrawal right for car-rental services supplied for a specific date or period. The booked rental period is specific, so the contractual cancellation terms above are intended to govern voluntary cancellation.

This does not exclude rights arising from non-performance, misleading information, unfair terms or any other mandatory consumer protection.

Questions may be sent to rentcars24austria@gmail.com, made by telephone at +43 688 6072 6075, or posted to Khaled Mamahmadi, Logistikstraße 7, 7D, 2201 Hagenbrunn, Austria. Cancellation decisions and financial actions are recorded for booking administration, dispute handling, accounting and fraud prevention under the applicable retention schedule.