Online Booking and Vehicle Rental Terms

These terms govern online booking and, once accepted, the vehicle rental provided by Khaled Mamahmadi, operating under the business designation RentCars24. RentCars24 is a business designation and not a separate legal person.

The rental provider’s business address is Logistikstraße 7, 7D, 2201 Hagenbrunn, Austria.

Mandatory consumer rights under Austrian and EU law remain unaffected. No handover document may introduce unexpected material charges or restrictions that were not made available before the online contract was concluded.

• The primary driver must be at least 18 years old at the scheduled pickup time.
• The driving licence must be valid through the scheduled return date and accepted for driving the booked vehicle in Austria.
• The driver must provide accurate contact, date-of-birth and licence information and present the required original documents at pickup.
• Only the verified primary driver may drive unless additional-driver terms are introduced and accepted before booking.

The review page shows the vehicle, rental period, pickup location, selected rate plan and server-calculated total. Availability and price are checked again at checkout. A temporary hold does not itself confirm a booking.

If the selected vehicle cannot be supplied, RentCars24 may offer an equivalent or upgraded replacement for the customer’s approval. If no acceptable replacement is agreed, the company may cancel and provide full financial remediation.

Submitting checkout and completing Stripe creates a payment authorization and a pending reservation request. It does not by itself mean that the rental is confirmed.

The booking becomes confirmed when RentCars24 accepts the reservation and successfully captures the authorized amount. A confirmation email and the customer booking page provide the durable booking record. If the request is rejected or expires before acceptance, the authorization is released.

• The server, not the browser, calculates the booking amount from the vehicle, duration and selected rate plan.
• Stripe hosts the card-payment page. RentCars24 receives payment identifiers and status, not the complete card number.
• The full displayed amount is authorized at checkout and captured only after the reservation is accepted.
• The displayed booking price includes VAT and all unavoidable booking charges. Usage-dependent amounts such as excess kilometres, missing fuel or charge, damage, tolls and fines are not part of the prepaid rental price.
• The refundable vehicle-specific security deposit is shown on the vehicle card and booking review. It is not included in or collected through the online checkout; it is collected manually at pickup and settled after return inspection, subject to documented outstanding amounts.

The selected Flexible or Non-refundable rate plan and the exact cancellation deadline shown at checkout form part of the booking. The separate Cancellation and Refund Policy is incorporated into these terms.

Specific-date car-rental services may be excluded from the ordinary 14-day distance-contract withdrawal right. Contractual cancellation rights therefore depend on the selected rate plan, without limiting other mandatory statutory remedies.

A confirmed and fully paid booking may be offered a longer duration only when the request is created at least 30 minutes before the exact scheduled pickup time, subject to availability of the same vehicle for the longer period. An extension does not change the vehicle or pickup and return locations, and it cannot shorten the booking.

RentCars24 calculates the new total from the selected longer duration and the rate plan available for that extension quote. The customer receives the old and new return times, additional amount and an expiring Stripe payment link. The extension becomes binding only after the additional amount is successfully paid and RentCars24 confirms the changed return time.

The booking’s existing cancellation mode and exact cancellation deadline continue to apply after the extension unless the extension offer expressly gives the customer more favourable rights.

An unpaid, expired or failed extension request does not change the booking. After pickup, extensions are not available through this service and the original confirmed return time remains binding. Keeping the vehicle longer without a confirmed extension is not permitted.

If an extended booking is later cancelled with a contractual or statutory refund entitlement, the original booking payment and the separate captured extension payment are handled as separate provider transactions. Any extension refund is returned to its original payment method.

RentCars24 may reject a pending request or cancel a booking when it cannot fulfil the rental, the vehicle becomes unavailable, an operational failure occurs, payment integrity requires remediation or a genuine security issue exists.

When RentCars24 rejects or cancels for those reasons, it will release the full authorization or refund the remaining captured booking amount, irrespective of whether the customer selected a Non-refundable rate.

The customer must arrive at the agreed location and time with the required original documents. The vehicle must be used lawfully, with reasonable care, and returned at the agreed location and time.

The 1-day plan includes 300 kilometres, the 7-day plan includes 800 kilometres, and the 30-day plan includes 4,000 kilometres. Excess distance is charged at €0.20 per kilometre including VAT, based on the documented pickup and return odometer readings.

A combustion vehicle is handed over with a full fuel tank and must be returned full. An electric vehicle is handed over fully charged and must be returned fully charged. RentCars24 may charge the documented cost of restoring a missing fuel or charge level.

The vehicle may be driven only within Austria. Cross-border use is not permitted. The vehicle must be returned to the same location from which it was collected.

The pickup and return condition, odometer, fuel or charge level and visible damage are documented with the customer. Accidents, theft, breakdowns and new damage must be reported to RentCars24 immediately; emergencies and legally reportable incidents must also be reported to the competent authorities.

The driver is responsible for loss of or damage to the vehicle during the rental to the extent permitted by law, taking account of applicable insurance and any agreed excess. The deposit is security and does not create liability beyond amounts lawfully owed.

Parking charges, tolls, traffic fines and other public charges caused during the rental remain the driver’s responsibility. RentCars24 may pass through the documented amount where legally permitted.

A late return is permitted only when the customer contacts RentCars24 at least 12 hours before the confirmed return time and RentCars24 expressly agrees. If no agreement is confirmed, the original return time remains binding.

• Provide complete and accurate booking and driver information and promptly report changes.
• Protect account, guest-access and booking credentials and notify RentCars24 of suspected misuse.
• Inspect the vehicle with the provider at handover and return and report accidents, theft, warnings or damage promptly.
• Comply with road traffic, parking, toll and vehicle-use laws and the final approved rental conditions.

Mandatory motor-vehicle liability cover applies to the rental vehicle. The driver remains responsible for damage to or loss of the rental vehicle to the extent permitted by law and subject to any insurance protection and vehicle-specific excess disclosed before pickup.

Nothing in these terms excludes liability that cannot legally be excluded, including mandatory consumer rights. RentCars24 does not impose unlimited or undocumented charges.

Customers agree to receive transactional booking, payment, access and cancellation communications at the supplied email address. The selected rate-plan version, price, cancellation deadline and legal-document versions are retained with the booking.

Customers should save the confirmation email and linked documents. Marketing email requires a separate legal basis and is not covered by acceptance of these terms.

Complaints should first be sent to rentcars24austria@gmail.com or made by telephone at +43 688 6072 6075.

Austrian law applies, without depriving consumers of mandatory protections available in their country of residence. The discontinued EU Online Dispute Resolution platform is not referenced.

The version accepted during checkout governs that booking together with its cancellation snapshot. A later paid extension changes only the expressly quoted duration, return time and price and is recorded as part of the booking history. Other later website changes apply only prospectively unless the customer expressly agrees or mandatory law requires otherwise.

If one clause is ineffective, the remaining terms continue only to the extent permitted by applicable law; an ineffective clause is not replaced by a term that disadvantages the consumer beyond the law.